Overall management of the operations, leasing/specialty leasing, construction, tenant relations, accounting, marketing, guest services and public relations of a high-profile Lifestyle center within the guidelines of quality standards and operational goals and objectives established by Ownership. Responsible for increasing the economic value of the property to include profit/loss accountability. Primary Duties/Responsibilities:
Focus on the objective of providing a best in class shopping, dining, parking, and public space environment.
Administer effective management programs to help support the overall objectives and goals of Ownership.
Help to implement the leasing strategy; with the Leasing Manager, show retail space and interact with national, local, and regional tenants to enhance property income.
Manage all activities associated with Retail Operations.
Establish and implement operating procedures associated with the parking area.
Oversee procedures associated with recycling, composting and trash hauling for all uses at the project.
Support, as needed, meetings by the Business Improvement District, Business Campus Owners Association while representing the interests and objectives of the retail center and ownership.
Assume additional responsibilities as delegated by the Director – Property Management, Managing Director and owner.
Prepare and implement an emergency preparedness training program
Ensure thorough contract negotiations and administration.
Ensure all contracts are competitively bid and administered per the contract terms. Contracts include but are not limited to third-party maintenance, janitorial, security, storefront, and landscaping
Ensure a high level of customer service, safety, and security of the asset. Monitor and evaluate daily reports and incident reports to recognize trends and act accordingly and maintain a constant level of safety and security.
Develop and maintain a qualified marketing and administration staff to support the management and marketing program. Staff will fulfill accounting administrative and marketing/programming responsibilities.
Be responsible for staff coordination, personnel administration and performance evaluations.
Hold weekly property management meetings; monthly asset management and accounting reprojection meetings
Tenant Relations/Lease Administration
Ensure tenant operation is in accordance with lease provisions.
Interpret and enforce lease covenants, ensure timely collection of rents, sales reports, insurance certificates, and other lease required documents.
Work closely with tenants to understand their performance and sales trends
Build relationships with tenant managers to better understand and promote their sales goals and current sales trends
Understand the core consumer for tenants to promote an environment that will improve tenant success
Ensure tenant operations are in full compliance to all established property rules and regulations
Establish and maintain open and productive communication with community leaders, government officials, vendors, cultural/civic institutions and the general public. Specifically, establish and maintain a working relationship with the Business District, Business Campus Owners Association, Police Department and local businesses.
Build a working relationship with local real estate owners and developers in the area
Be familiar with the local market firsthand by driving the surrounding area to confirm all information gathered locally
Supervise marketing programs and strategy for the Retail components of the Project. Oversee all marketing programs with the Director of Marketing upon approval of Ownership and Associations as applicable.
Tenant Construction/Capital Construction
Lead the negotiations and awarding of contracts in all project areas; oversee their management and administration
Represent Property Management interests during the construction process including site visits, review of design, and construction plans. Proactively implement changes based on operational lessons learned from past project experience
Responsible for the operational project/community risk management.
Monitor tenant construction for compliance. Ensure all required tenant documentation is obtained in a timely manner.
Increase guest satisfaction through operational standards including clean and maintained grounds, onsite security and safety procedures, and personalized guest experiences.
Effectively manage the property’s website and marketing efforts
Optimize parking processes to enhance a positive consumer experience
Understand your market and prepare the property for future growth by maintaining knowledge of community issues, new development, and area demographics.
Ensure all lease and license agreements meet full compliance
Work closely with the leasing representative to have knowledge of any vacant spaces, upcoming tours, and presentation of new spaces to assist in meeting leasing goals.
Coordinate with Leasing team to support tenant renewal objectives
Oversee financial operating results of the retail center in order to enhance cash flow and profits.
Prepare and manage the properties’ annual capital and operating expense budgets.
Oversee preparation of annual budgets for review and approval by Ownership and Associations
Work closely with the Retail Asset Management team to achieve ownership property objectives
Exercise operational expense strategies for the property
Through multiple forecasting methods anticipate upcoming events that could have a negative effect on the budget
Implement a capital expense plan for all long- and short-term projects
Effectively manage Accounts Receivable and resolve past due amounts expeditiously
Prepare monthly management reports, maintain effective communications with owners, and maintain appropriate documentation of critical items.
Prepare the Annual Business Plan, Marketing Plan and Operating Budget; lead the presentation required by ownership
Identify capital expenditure requirements necessary to ensure the long-term asset value of the properties.
Identify major variances with the Business Plan or Operating Budget and assist to determine necessary actions.
Ensure that all required financial information is submitted in an accurate and timely manner.
Responsible for tracking and contributing to all aspects of income generation. This includes short-term / specialty leasing, event and sponsorship income, as well as other income-producing programs
Maintain income and expense controls.
Policies and Procedures
Act without prior approval to ensure that the policies and procedures of Ownership are adhered to.
Establish policy, administer procedures, and monitor an effective tenant relations program.
Obtain and keep abreast of all laws, both State and Federal which pertain to responsibilities.
Be responsible for filling staff positions, subject to Ownership approval, including temporary seasonal labor, to ensure operations reflect the quality standards of Hines.
Ensure operations and property conditions are in compliance with established operating and service standards.
Ensure that approved Ownership procedures are followed.
Recommend legal action as may be required to protect and maintain the Project.
Ensure that regular reviews are conducted and necessary action implemented for the following:
Standards of Performance
Monthly Rent Roll
Tenant Accounts Receivable
Lease Administration Programs
Budget and Budget Reports
Holiday Staffing and Traffic Plan
Physical Inspection Reports
Annual Marketing Plan, including Common Areas Programming Event Calendar
Public Space Programming Budget
Energy Management Reports
Operating, Policy, Tenant and Emergency Manuals
Maintain Tenant Sales
Percentage Rent Monitoring System
Property Warranty Inspection and Preventative Maintenance Requirements
Storm Water Management and Inspection Requirements
Minimum Requirements include:
Bachelor’s degree in business administration or related field from an accredited institution
10+ years of operations and construction management experience, in the retail industry
P&L responsibility and budgetary experience
Strong initiative, interpersonal skills, and customer service orientation
Ability to maintain a calm demeanor in emergencies
About Poline Associates
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.