This position will be responsible for the day-to-day operations of a portfolio of assets. The Regional Manager must be a team leader and serve as an effective internal and external communicator among multiple disciplines and organizational tiers. The Regional Manager should possess a forward-looking perspective focusing strategically on enhancing the value of the portfolio through the development of on-site team members and vendors.
Effectively manage assets for a portfolio of high-quality retail and mixed-use assets, coordinating all related business disciplines to maximize value creation.
Personally manage a portfolio of assets that do not have on-site staffing. This includes all aspects of property management (operations, reporting, collections, lease enforcement, etc.). Monthly visits to these properties are required.
Provide oversight through weekly scheduled communication with assigned General Managers and a minimum of quarterly property visits and inspections of each property within the assigned portfolio.
Work with property teams, owners and Asset Management to develop business plans for each property within the assigned portfolio.
Lead and mentor members of the property management team.
Foster a creative, driven, and collaborative culture and assure the continuity of a qualified, professional, and responsive staff.
Create and maintain standards of property physical excellence to Company standards.
Work with General Managers to prepare and manage annual operating budgets in accordance with company and client return expectations to maximize property operating income and cash flow.
Review, analyze, and guide portfolio financial performance for all properties assigned.
Review of all budgets, financial reporting, service agreements, capital expenditures, and other operating items.
Ensure all properties meet established deadlines. This includes internal and external reporting, capital improvement projects, departmental or company deadlines, etc.
Evaluate service agreement requirements and costs, and ensure contracts are bid as required by management agreements and best practices of property management.
Review all property service agreements, property management originated construction service agreements, capital expenditures, and other operating items within the company’s signature authority policy and parameters set forth in each property’s management agreement.
Develop and implement proactive strategies to resolve property operational, financial, and compliance-related challenges.
Oversee and assist General Managers in forecasting, planning and managing capital improvement projects.
Review of all property management agreements for a thorough knowledge of requirements.
Control costs through staffing / outside contractor level assessments and analysis of both operating costs and non-operating costs (e.g., capital expenditures).
Establish and maintain relationships with key merchant personnel, major vendors, organizations, and municipal officials.
Assist in property risk management initiatives and activities.
Promptly address tenant issues and establish follow-through procedures including a determination as to when written correspondence is necessary.
Execute and promote the operations procedures and policies to ensure conformity with management agreement requirements, internal policies, protocols, and superior client services.
Assist General Managers with monitoring and supervising tenant improvements and capital improvements.
Ensure optimal functioning of property and building systems.
Work with property teams to routinely update and review emergency procedures, preventative maintenance, and operations programs.
Coordinate construction activities with the Tenant Coordination and Construction Department.
Oversee the administration of insurance requirements as it relates to vendor contracts and receipt of Certificates of Insurance.
Investigate, report, and resolve all security, insurance, tenant, or community-related incidents related to the property.
Gather, analyze, and report statistical and financial data required to provide accurate assessments of property performance and support decision-making.
Understand the process and calculation of pass-through charges (to include estimates, true-ups, and oversight of billings with the Accounting Department).
Monitor collection of rent for the assigned portfolio.
Demonstrate the core values necessary to pursue the highest standards of excellence.
Team player that integrates with other Company associates to effectively extend the organizational culture values to property teams.
Lead or assist with departmental initiatives as assigned by the VP of Property Management or EVP of Operations.
Onboarding of new properties as assigned.
Other duties as assigned.
The position will be based in our client’s Birmingham office.
Bachelor’s Degree and a minimum of 10 years of property management experience including regional shopping centers and/or mixed-use projects. Some amount of outdoor lifestyle experience ideal.
Demonstrated success in leadership, staff development, and team building.
Demonstrated success in business plan development and execution for properties personally managed.
Strong quantitative and qualitative skills with above-average financial acumen.
Ability to adapt quickly and effectively to changing assignments.
Outstanding interpersonal communication, problem-solving and organizational skills.
Strong PC skills and knowledge of software and financial models in programs such as Excel, MRI, Yardi, etc.
Detail-oriented, responsive, proactive, organized and analytical.
Polished presentation and negotiation skills.
Proven ability to establish and meet project goals, timelines, and milestones.
Ability to work and travel extensively, including evenings, weekends and holidays.
About Poline Associates
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.