Oversee the management of daily operations of a retail property consisting of multiple components - which includes managing and directing all personnel and resources that are available to assure the project achieves maximum cash flow potential and goals. Assist with the oversight of marketing, security, maintenance, administration, accounting, and housekeeping functions and provide excellent customer service to tenants along with serving the surrounding community.
Essential Job Functions
Assist and direct property associates by establishing job requirements / responsibilities and monitoring the quality of work and adherence to Company policies. Assist in managing staff; answers inquiries and questions; train and coach for success. Provide feedback to associates through both formal and informal performance discussions.
Assist in managing property operations which include (but not limited to): overseeing security, and creating programs for a safe, comfortable environment; conducting regular shopping center inspections and working with construction personnel regarding renovation and expansion projects.
Serve as liaison between tenants and ownership; meet with tenants on a regular basis and visit stores regularly. Address tenant’s questions and concerns, administer lease requirements, and seek tenant’s acceptance of all center initiatives and requests; encourage tenant participation in all advertising and events.
Assist in developing the property budget subject to division approval and provide ongoing monthly variance reports; schedule operations in accordance with the approved budget.
Maintain accounting records detailing income and expenses, track collection of accounts payable / receivable against budget; collect outstanding balances and recommend legal action on problem accounts.
Review and approve property invoices for payment using proper coding as per the approved budget.
Assist in the analysis of the financial aspects of the property and provide monthly financial reporting of operating performance as compared to budget; reporting includes but is not limited to Net Operating Income (NOI), vacancy, accounts receivable, capital expenditures, and year-end projections.
Reinforce and maintain relationships with local businesses, community groups, and governmental entities; keep an eye on community trends. Open and maintain communication with local police, fire, and civil defense authorities to ensure a prompt response, when necessary.
Numerous and ongoing daily contacts with various departments, associates, tenants, local businesses, community groups, news media, and governmental entities. These contacts range from a simple give and exchange of information to directing associates, to influencing specific parties to meet the goals and objectives of the property; assessing each type of contact and act accordingly to support profitable operations.
An undergraduate degree from an accredited college or university with a focus in Business, Marketing, Accounting, Finance, or related discipline.
Minimum of 2 years of progressively responsible experience in property management.
Must bring a background to enhance center operations including detailed knowledge of financial operations, physical operations, security, tenant relations, associate administration, leasing, marketing/promotions/advertising research.
Previous supervisory experience including conducting performance reviews and coaching associates to success; or, prior experience exhibiting an understanding of business requirements, leading associates in daily operations, answering urgent requests, and resolving complex business issues is preferred
Ability to manage at both a daily operational level with staff as well as at a strategic level with Company
Excellent oral, written, and interpersonal communications skills when dealing with tenants, associates and governmental and community leaders.
Strong analytical and decision-making skills; strong business acumen and financial skills.
A career-focused individual with the desire to grow
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.