The Commute & Transportation Services team manages transportation planning and transportation demand management (TDM) programs for a large Puget Sound campus and corporate office facilities across North America. The team is dedicated to providing employees with a variety of innovative transportation options that reduce their reliance on driving alone.
The Parking Assistant Program Manager will work closely with the Parking Program Manager and other stakeholders to manage all aspects of a comprehensive parking programs for a large corporate campus and corporate facilities nationwide. The Assistant Parking Program Manager will oversee a large portfolio of owned parking garages as well as leased facilities to ensure adequate garage operations for worksites across North America. This position will also be responsible for duties associated with the launch of new parking locations, including pricing (in coordination with Real Estate team), payment structure, garage access, and integrating those parking locations with the appropriate industry technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and execute policies and processes related to monthly and transient parking at client worksites nationwide.
Oversee a large portfolio of parking garages and leases and ensure adequate parking capacity for worksites across North America.
Manage all duties associated with the launch of new parking locations, including pricing, payment structure, badge/fob access, and integrating those parking locations with the appropriate industry technology.
Manage relationships with third-party vendor(s) including building owners/landlords, parking operators, and technology companies.
Be a Subject Matter Expert (SME) on parking industry technology and how it integrates with client technology. Research technology and software solutions and make recommendations on how to implement those solutions.
Collaborate on reporting process design and execution that summarize garage capacity and utilization trends.
Use a variety of tools to project parking utilization scenarios and develop strategies to further increase utilization and efficiency of leased and owned garages.
Procure parking leases as needed and manage lease administration functions associated with those leases, including critical date management, stall allocation and pricing.
Coordinate with the MAC team to anticipate potential impact to parking capacity and demand.
Develop forward-looking strategies to mitigate parking capacity constraints that result from office moves.
Develop and administer systems to ensure garage operator oversight and accountability, including parking audits.
Develop processes to standardize parking administration and maintain data integrity across the network.
Develop and administer improved payment management and account reconciliation processes.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Enthusiasm for / interest in sustainable transportation
BA/BS in sustainability, communications, business, hospitality, or related field
5+ years of experience working in transportation demand management, parking, communications, customer service or related field where relevant skills can be demonstrated
Program management and program development experience
Demonstrated ability to coach and manage a team, and provide leadership that inspires a team to excel in a demanding environment.
Intellectual curiosity and a desire for continuous improvement
Strong quantitative and data analysis skills; intermediate knowledge of database management
CERTIFICATES AND/OR LICENSES
Proficiency using MS Office Suite, including advanced knowledge of Excel
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Demonstrated ability to draft clear communications and communications plans
Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client-facing environment.
Strong public speaking skills and the ability to lead short but effective meetings
Requires general knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS AND/OR ABILITIES
Intermediate proficiency in Microsoft Office Suite, including Excel and Bells & Whistles
ADDITIONAL SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to co-workers, supervisor, and the Client. Must reflect the CBRE RISE values (Respect, Integrity, Service, Excellence) in all daily working practices.
Internal Number: 20006376
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.