SUMMARY: Responsible for overseeing the day-to-day operations of the office & retail property in a manner which enhances the value and maximizes profitability as well as ensures all goals of the company and property are achieved. This position requires the effective administration of all property operations including financial performance and reporting, temporary leasing, office & retail management, special events, assisting with rental collections, expense control; develops and sustains strong relationships with tenants, vendors, and other key partners; and other duties as assigned. In this capacity the Commercial Property Manager is responsible for partnering with the General Manager, Operations Manager and other members of the property management team to ensure the property in its entirety and its tenants are exceeding expectations.
KEY AREAS OF RESPONSIBILITY:
Operations and Management
Assists in the implementation, execution and on-going deliverance of all Key Performance Indicators (KPIs).
Ensures all common areas (Retail and Office) are clean and maintained at a first-class level at all times.
Collaborates with Corporate, General Manager and other departments to prepare the annual operating budgets for the property.
Manages annual budget/monthly forecasting by meeting deadlines and staying within budget guidelines.
Partners with General Manager in the review and approval of expenses within budget guidelines.
Control expenses including assisting in the negotiation of contracts, authorizing expenditures, reviewing monthly profit and loss statement.
Prepares and reviews, under the guidance of the General Manager, financial reports, presentations and documents.
Assists with collections of monthly receivables as requested by the General Manager.
Works with Accounting on discrepancies, accuracy and ensures all reports are provided and approved by General Manager within the appropriate and requested timeframes to Corporate.
Assist with management of contract services, including negotiation, renewals, supervision and termination.
Partners with Operations Manager and General Manager on the implementation and continuous management of the property’s emergency and fire/life safety policies and procedures.
Inspects the interior/exterior of the property on a daily basis and follows up on any deficiencies noted.
Builds and maintains relationships with tenants, vendors, key community members and city departments, and competition within the market.
Meets with and addresses any concerns/issues that arise within these relationships.
Networks and gets involved in community and reach key local players/partners to drive business to property.
Assists in the preparation of the quarterly and annual marketing strategies for the property.
Partner with Marketing Director and/or General Manager in hosting events and finding opportunities to promote the property to the community.
Ensures property growth by working with the Marketing Director and General Manager to research and understand market changes related to competition, demographics, community, economic conditions, etc. to appropriately adjust and change approach with strategic marketing plans.
Assists in the management of preparation of presentations for prospective tenants.
Security & Parking
Assist the Operations Manager and General Manager in managing the relationship with security and valet parking vendors to ensure all needs of tenants, customers, and visitors are being met.
Ensures that all areas of the property are staffed appropriately at all times of the day with security and valet.
Works with team to ensure heightened security when VIP clientele are visiting property.
Ensures parking structures are pristine and security is available to address any concerns that may arise.
Works with team to find additional parking to accommodate special events, etc. at property.
Office & Retail Property Management
Works with Operations Manager and Marketing Director in ensuring that vacant spaces are presentable and accessible to broker and potential clients.
Works with General Manager in the managing the office & retail property management team ensuring that the property is performing optimally and according to the approved budget, and reports to the General Manager any inconsistencies with the property’s performance and/or physical attributes.
Takes lead in the performance and coordinates with the office & retail property management team and accounting to ensure that proper CAM/Tax reconciliations are completed and submitted to the General Manager & Senior Vice President for approval in February of each year in order to be approved and sent to all tenant no later than March 1 of each year.
Conducts and submits for approval to the General Manager, a monthly variance report that includes: financial statement review, tenant delinquencies, lease move-ins and move-outs, etc. and informs and develops/executes a plan of action to the General Manager of any tenants that have a delinquency of greater than 1 month after the 10th of each month.
Ensures a monthly review with the General Manager and other executives of the posting of the monthly rent roll detailing monthly rental, CAM and other charges for all tenants, monitoring and ensuring that any rental increases outlined in the leases are properly reflected in the monthly posted charges. If there are any rental increases, the Commercial Property Manager will ensure that the tenant receives a letter informing them of the increase minimally 30 days prior to the increase.
Conducts that daily/weekly/monthly site visits are performed on all tenants. Create and manage a monitoring system that outlines all observations and follow-up items that need to be addressed. The site visits will also include visiting with tenants and logging the discussion points in order to maintain the required high standards of customer service that Northwood Retail expects.
Conducting with the General Manager regular (weekly) meetings with the property management team to ensure that the property is maintained in a best practice and clean workman like manner and that the Commercial Property Manager is properly monitoring and managing the onsite staff. In the meetings, the Commercial Property Manager will review key metric measurements with the General Manager such as the work order response time and customer satisfaction reports. These meetings will also cover property management’s site visit reports and follow-up action items that need to be completed and subsequently ensure that all these items have been completed and documented.
Working with the General Manager and Operations Manager ensures the creation, continual monitoring and updating of a 10 year physical and equipment assessment report for the property.
BS/BA degree or equivalent experience
5+ years or more experience in mixed-use, retail and office property management
CSM/CRRP designation preferred
Proficient in all aspects of Microsoft Office with advanced Excel capabilities and experience with ARGUS and MRI preferred
Ability to multi-task and handle multiple priorities while managing aggressive deadlines
High sense of urgency and ability to work independently. Adapts well to change and demonstrates ability to develop and implement process/system improvements.
Experience with a real estate/market research department for multi-family commercial & retail, retail, office and other commercial real estate is ideal.
Strong background in real estate & commercial & retail analysis.
Proven track record to drive and implement strategic initiatives.
Demonstrated ability to manage multiple projects and be able to prioritize in a fast paced environment.
Must be data oriented and have proven ability to interpret and synthesize data, make recommendations to drive business decisions.
Critical thinker; exceptional analytical and problem solving skills.
Must have great attention to detail and work well under pressure.
Must be comfortable to working in a cross-functional team; has proven ability to influence across the organization at multiple levels.