Leading Retail Commercial Real Estate company that owns and operates over 100 shopping centers in the US is growing. They are seeking a General Manager that is community facing and interested in building relationships and creating events. The location is in Hawaii on the Big Island.
General Manager, Shopping Center – Hawaii
Lead the property team in meeting the client’s objectives while overseeing the management, operations, specialty leasing, marketing and financial aspects of a shopping center.
This position calls for an assertive, professional leader with strong management skills and the ability to work collaboratively with on-site personnel, corporate employees and client representatives. Other important factors for success include identifying and deploying best practices, as well as the ability to manage and perform to the best interest of the company and the client.
Management, Operations and Marketing
Maintain safety, cleanliness and integrity of all areas of buildings, systems and equipment for all property users
Prepare team to respond in emergency and crisis situations
Have thorough knowledge of area market including all competitive properties and area demographics
Maintain an appropriate level of involvement in community affairs representing both the property’s interest and the interest of company
Enforce all tenant lease requirements
Manage the activities of the property’s marketing manager in conjunction with the regional marketing manager
Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales
Work in conjunction with property’s leasing agent to execute new and renewal leases to meet or exceed client objectives
Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue
Maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs
Negotiate all tenant rent reduction or termination requests the property’s leasing agent to ensure budgeted leasing activity occurs
Develop and implement an annual business plan to achieve budgeted net operating income for property
Manage property’s capital expenditures to budgeted levels
Direct the preparation and implementation of all annual financial reports including the annual budget, management plan, marketing plan, marketing budget, and annual report
Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts and sales reports
Monitor the collections of all rents and execute appropriate collection process
Establish and maintain an effective working relationship with the property’s asset manager
Function as primary point of contact to asset manager for all issues relating to the property
Interact frequently with property’s regional managers and leasing team to ensure consistent high quality interaction with asset management firm
Formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by the company
Direct and supervise the activities of all property employees
Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports
Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms
Coordinate appropriate training for property personnel
Establish course of action for team to accomplish goals and evaluate results
Any and all other duties and tasks assigned.
Skills and Knowledge
Competency using Microsoft Office, navigating the internet, general use of personal computer
Excellent verbal and written communication skills
Demonstrate leadership and professionalism
Ability to problem solve and provide actionable and positive feedback
Ability to work both independently and within a team environment
Ability to work collaboratively with cross-functional groups
Flexible and able to work in a fast-paced environment
Education and Experience
Bachelor’s Degree (B.A./B.S.) in business or related field
5-10 years’ experience in retail property management
Real Estate License is required
Competitive salaries and comprehensive benefits including health, dental, 401k with no vesting schedule, and paid time off
On-going learning opportunities within a rewarding work environment
Career experiences that can span different departments and functions with opportunities for personal and professional growth
Millman Search Group is the nation’s only Recruiting Firm for the entire Retail Economy to specialize in: Retail, Luxury Retail, Food Concepts, Hospitality, Entertainment, Wellness AND the entire Retail Shopping Center Industry for all types of Management and Executive positions!
We’ve been around over 35 years placing thousands of managers – executives throughout the retail ecosystem. When we started, the “Retailtainment”, the “Food and Beverage” Explosion”, “Digital” and “Ecommerce” phenomenon hardly even existed, if at all in the United States. Fast forward… and we’ve mastered it all!
Whatever part of the Shopping Center Industry or tenant mix you are, we will find the ideal leaders for your business covering all field/property - corporate level position requirements you have. The best testament, is that a vast majority of our clients come back to us time and time again. Whether you are looking for leaders to take your business to that next step or entering the US for the first time, we are the firm to call!
How have we thrived as a management-executive level search firm for so long – and what does it mean for you?
• For one, we are serious about specializing: we a...re retail experts who understand the entire retail economy.
• We were early adopters of technology, but our true value is in traditional, person-to-person networking. Put simply: we know a lot of people who know a lot of people. You benefit from our enormous network.
• The most important secret to our success? We call it “The Millman Method”: know absolutely everything we need to know about your industry, your particular business, and the candidates we present to you.
The result? We don’t make placements, we make long-term marriages.
Don’t settle for candidates who merely “check all the boxes” – get business leaders that perfectly complement your organization! From corporate executives to senior specialists to field managers, we have you covered.
Ready to find the next leader for your business?
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