We are looking for an experienced operator and leader in the residential multi-family housing industry, or related field, for a Vice President of Admin/Operations position. Qualified candidates should have successful leadership experience in a similar environment for operations and fiscal success. The successful candidate will effectively direct the day-to day operations of a residential multi-family property management company to ensure service levels are met and tenant expectations aren’t just achieved but exceeded. Responsibilities include monitoring compliance in multiple areas including legal, administrative, and operations policies and procedures. This VP must have great leadership skills with an ability to encourage and inspire in-house staff as well as on-site property managers while holding each of them accountable for performance in their own tasks. They must possess the ability to handle multiple priorities, and address present concerns while keeping an eye on future needs. Candidates should reside or be willing to relocate to close proximity of west LA.
Your #1 Goal: The highest priority will be to take over and improve current day to day operations, advertising, overseeing leasing and customer service departments, and vendor management.
Essential Duties and Responsibilities include the following but are not limited to:
Responsible for day to day RentCafe advertising and website maintenance.
Direct supervision of the Leasing staff. Ensure that all applications are processed promptly and that all leases are signed and uploaded into Voyager in a timely manner.
Direct supervision of the Customer Service staff. Ensure that all residents’ calls and emails are responded to promptly and appropriately. Handle any escalation requests and coordinate with appropriate staff for resolutions.
Maintain proper compliance records as required by all federal, state, and local laws as well as lenders and construction agencies.
Responsible for all Human Resource issues to include defining staffing requirements, conducting interviews, compensation administration, leaves of absence, payroll, performance management, training, rewarding, disciplining, motivating, hiring, coaching, terminating, addressing complaints and resolving problems.
Process payroll using Paychex systems.
Responsible for scheduling of staff training and ensure knowledge is shared and easily accessible between staff members to promote cross-training and efficiency during staff absences.
Work directly with the CEO, President, Controller, and Property Supervisor to build strategies to strengthen staff relationships. Work closely with the executive leadership team to address potential strategic, tactical, and operating issues.
Get in the trenches as needed to support the team in solving everyday problems – know when to escalate
Working knowledge of basic accounting terminology and processes to assist the Controller with month-end/year-end processing of investor financials and liaise with investors as needed.
Assist the Property Supervisor with overseeing the on-site property managers as needed.
Other duties as assigned
Demonstrate the ability to effectively communicate with executive leadership team, peers, staff, and vendors.
Be customer service oriented, possess strong interpersonal skills, and maintain a positive and friendly attitude when interacting with residents and prospective applicants.
Be proficient with Yardi Voyager, RentCafe, and Microsoft Office Suite, as well as basic office equipment.
Have experience with troubleshooting departmental and staff errors to make decisions regarding resolutions.
Use company policies, judgment, experience, and critical thinking when determining decisions and courses of action.
Must be able to maintain composure during stressful and emergent situations.
Must be approachable, fair-minded and communicate with clarity while showing confidence and enthusiasm.
Possess personal qualities of integrity, credibility, and commitment to corporate mission.
Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
5+ years of supervisorial residential multi-family property management experience
3+ years proficient experience on RentCafe (Yardi)
3+ years proficient experience on Voyager (Yardi)
Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
Fluent in English
Fluency in Spanish a plus
Must pass credit and background checks
Paid time off
Monday to Friday
Overtime as needed
Weekends as needed
Bachelor's degree in related field
Internal Number: 09162020
About Lido Equities Management, Inc.
Lido Equities Group principals are J. Edward Smith, CEO and Darrin Klotz, President. Lido Equities Group is the General and Managing partner of 80 real estate partnerships valued at over $900,000,000 of which we obtained new financing through several different lending institutions in the amount of approximately $300,000,000. We form a separate limited partnership for each property we develop or purchase of which Lido Equities Group is the General and Managing partner (for example: Oakwood Associates, LP, a California limited partnership.) Darrin Klotz and J. Edward Smith formed Lido Equities Group in 1990 for the purpose of acquiring and developing investment real estate and since that time have established an exceptional track record and reputation in the real estate community. Darrin Klotz is a UCLA graduate, a licensed California Real Estate Broker and has been involved in multi-family investments for over twenty-seven years. J. Edward Smith attended the University of Denver where he studied real estate finance/development and has been involved in real estate investments, development and management of income property for over twenty-seven years.