The Assistant General Manager (AGM) supports driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams.

In this role, your main missions are:

Support deliver of day-to-day operational excellence in accordance to established metrics and standards
  • Work in partnership with Facilities Management, Security and Risk Management teams/programs
  • Ensure optimal performance and full compliance with health, safety, labor and environmental regulations
  • Contract management as assigned

Manage corporate SCM policies and procedures as related to front-of-house and back-of-house operations

  • Support execution of the Action Plan as defined in the 5-Year Business Plan
  • Assist with Common Area Maintenance and Capital expense budgets/forecasts within approved parameters
  • Implement plans driving and delivering on sales and traffic goals
  • Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision
  • Champion the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
  • Develops as an ambassador and representative of the shopping center supporting retailer engagement programs, local community/non-profit outreach, service providers partnerships
  • Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions

Key Performance Indicators (In Accordance to Center Specific Objectives)

  • Driving Sales and Traffic
  • Deliver Annual Business Action Plan and Marketing Plans
  • CAM Budget Adherence
  • Operating Capital Management
  • Other Income – Storage Revenue
  • The Customer Journey and S.T.Y.L.E. Mystery Shop Result
  • Health and Safety
  • Energy Consumption Management

What we are looking for


Drives for Results

  • Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently
  • Plans to effectively optimize work processes and project management initiatives
  • Ensures accountability of self to meet objectives and commitments

Thoughtful Leadership

  • Builds strong customer relationships delivering customer-centric solutions
  • Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward
  • Balances and manages the interests of multiple stakeholders

People Management

  • Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives
  • Effectively conveys and communicates a clear understanding of the unique needs of different audiences

Self Attributes

  • Demonstrates courage stepping up to address difficult issues and saying what needs to be said
  • Gains confidence and trust of others through honesty, integrity and authenticity
  • Operates effectively even when things are not certain or the way forward is not clear
  • Demonstrates self-awareness while actively seeking new ways to grow and to be challenged
  • Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations
  • Situational adaptability in real time to match the shifting demands of different situations effectively

Business/Real Estate Knowledge/Experience

  • 2 to 5 years of progressive experience in shopping center/retail/property/hospitality management level roles
  • Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations

B.A. or B.S. degree or equivalent

What is important to us

The following values bring us together and guide our actions. They are the foundation of who we are today and who we will be tomorrow: EXCELLENCE We only aim for the best - TEAMWORK We unite talent to win as a team - ETHICS We build on trust and transparency – BOLDNESS We dare with vision and agility – PASSION We go the extra mile – OWNERSHIP We are empowered to deliver.
We want someone who is committed, thorough, works well in a team, exudes positive energy and ready to grow within an international company. We offer a collaborative, innovative, and achievement focused culture with unique opportunities for growth. We strive for excellence and our culture fosters autonomy, innovation and the collective power of our employees. If you are looking to work on stimulating and empowering missions, amongst great team members, while being challenged daily, do not hesitate to apply!

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.