Our client is seeking a General Manager with responsibility for managing the day-to-day operations of a mall and various ancillary retail owned by the company and its subsidiaries under the direction of the Regional Manager.

RESPONSIBILITIES:

Responsibilities will include, but are not limited to, the following:

Management, Operations, and Marketing

• Oversee overall management of all properties including safety, cleanliness, and integrity of all buildings, systems, equipment, and marketing.
• Develop cost-saving strategies to reduce budgeted expenses including utilities, landscaping, lighting, turnover, maintenance supplies, office supplies, tenant activities, and marketing programs.
• Manage front office personnel.
• Properly prepare the team to respond in emergency and crisis situations.
• Monitor store compliance with lease operational requirements and enforce if necessary.
• Work closely with outside vendors, supervise contract services.
• Bid out vendor contracts and prepare service contracts.
• Assemble and provide information as required by the company.
• Work with Tenant Plan reviewer to ensure that store remodels are in accordance with Landlord Criteria and are a positive reflection on the property.
• Oversee Tenant construction ensuring stores are built in accordance with approved plans and code.
• Oversee the completion of all capital projects.
• Prepare notifications as necessary to tenants regarding events, construction, etc.
• Meet with tenants regarding move-in/outs & provide required documentation.
• Work with local counsel to support insured litigation defense; company representative for insured litigation depositions.
• Work with the Marketing Manager to ensure that all events are properly executed and marketing programs are effective.

Leadership

• Lead by example fostering a spirit of cooperation where all members feel their work is valued and appreciated.
• Maintain open communication. Resolve disputes timely, professionally with respect for the best interest of the team.
• Collaborate with team to set goals, direction, and priorities equitably holding individuals accountable for results.
• Develop and maintain an appropriate level of community involvement representing the Company’s interest.
• Articulately and professionally interface with constituents, public officials, and the media as required.
• Meet with tenants regarding complaints/issues.
• Strong tenant relations focus by establishing an effective working relationship with all Store Managers and other key merchants.
• Maintain flexibility in responding to conflicting and changing priorities.

Leasing

• Have knowledge of the market area including competitive properties and area demographics.
• Responsible for common area and inline short-term leasing to include prospecting for Tenants, negotiating terms and conditions, obtaining executed license agreements, and enforcing program standards.
• Participate in the development of long-term leasing strategy.
• Maintain an effective working relationship with the property’s leasing representatives. Support and provide information as required.

Financial Performance and Reporting

• Develop capital projects program; prepare annual operating/capital budgets for presentation to ownership.
• Monitor and manage operating and capital expense within or under budget.
• Prepare and submit monthly/quarterly reports and forecasts.
• Responsible for maintaining a reasonable Aged Accounts Receivable balance. Lead team effort to effectively execute collections process.
• Review and submit tenant improvement allowances per lease documentation.
• Assist with analyzing CAM and other accounting discrepancies.
• Approve invoices prior to the release of payment.

Miscellaneous

• Assist tax consultants with re-assessments.
• Assist with preparation of documents for lender, audit, or partner financial requests.
• Prepare documentation for property insurance issues.
• Additional duties/responsibilities as may be assigned from time to time.