Our client is a real estate investment trust (REIT) focusing on the acquisition, selective development, redevelopment, and management of multifamily homes throughout the Southeastern and Southwestern Regions of the United States. Their mission is to deliver superior service and value for their residents, employees, and shareholders and this people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States, our client is an established leader in the real estate space bringing tremendous opportunities to those looking to build their careers.
Our client is seeking to hire a Commercial Property Manager who will manage the operations of an assigned mixed-use office and retail complex. Primary responsibilities include managing staff performance; collections; tenant relations and customer service to manage tenant retention and satisfaction; administration of property maintenance, contracted services, and capital improvements; expense management; and compliance with applicable local, state, and federal regulations governing safety.
The successful candidate will embody and work to reinforce our client’s Core Values which include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Supervises on-site maintenance and front desk staff at an assigned mixed-use property.
Tenant Relations - primary point of contact for assigned commercial (mixed-use) properties.
Processing of Leases and Documents
Tenant Correspondence and Notices
Invoices and Proposal Processing
Credit Reports and Applications
Maintenance-Emergency After-Hour Calls and Building-Related Calls
Monthly Reports and Meetings
Annual CAM Reconciliations
Assist with Annual Property Budgets
Vendor-Contractor Correspondence and Meetings
New Property Set-up (i.e., utilities, services, contracts)
Coordinate Tenant Events
Performs other related duties as assigned to meet the needs of the business.
High school diploma/GED and three to five years of commercial office and/or retail property management experience required, or an equivalent combination of experience and education.
Experience with Class-A office and/or first-class retail or mixed-use properties required.
Supervisory experience required.
Valid driver’s license from the state of residence required.
Understanding of lease agreements and lease terms for commercial real estate
Business and financial acumen to manage and control expenses and interpret financial reports, including variance of actual vs. budget, CAM reconciliations, etc.
Customer service orientation to anticipate needs and issues, respond effectively and efficiently, and resolve conflicts diplomatically.
Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development.
Knowledge and skills to manage projects, organize, prioritize, and meet deadlines.
Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
Skill and ability to communicate verbally clearly and concisely and in writing.
Critical thinking and problem-solving skills
Computer skills with property management (e.g., Yardi, MRI) and service management (e.g., Angus Anywhere) applications
Computer skills with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
Ability to travel within the local market for property visits and meetings.
Ability to maintain confidentiality and maintain appropriate discretion.
Our client recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits, and outstanding advancement opportunities. They offer a comprehensive benefits package including, but not limited to, the following:
Medical, Dental, and Vision Insurance
Life and Disability Insurance
Employee Assistance Program
Vacation, Sick Leave, and Holiday Pay
401(k) Retirement Plan
Opportunities for promotion and internal career advancement
About Poline Associates
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.