This position is responsible for supervising and coordinating day-to-day activities and operations to maintain and enhance the physical appearance and functional capability of the centers located in the Atlanta, GA area. The General Manager interfaces with RPT Lease Administration, Accounting, Leasing, Tenant Coordination and Construction. Items may include questions, concerns, work orders and emergencies for items such as electrical, roofing, snow or ice, asphalt and water.
Must be able to work extended hours (on call 24/7) and multitask. Travel to corporate and between assigned properties is required.
Responsible for all Operational issues as they relate to tenant relations.
Responsible for the day-to-day administration of Operations to ensure the timely and accurate flow of communications, record keeping and documentation.
Maintains positive tenant relationships and open communication with tenants, contractors, on-site personnel and supervisors.
Maintain property by addressing tenant complaints, completing proper and preventative maintenance/repairs and enforcing rules of occupancy.
Preserve and maintain the overall appearance of the property, the grounds, the interior, and exterior of the properties.
Negotiate all Maintenance Contracts/Terms.
Manage and ensure proper scheduling, coordination and delivery of all vendor and contractor services required at each property.
Identify, implement and manage marketing opportunities to enhance the center and create community partnerships.
Participate in the development/approval of the Annual Budget and provide input for monthly variance reporting.
Manage property finances and operations in a smooth and efficient manner.
Oversee equipment and inventory control to ensure adequate supply levels.
Identify center problems and opportunities for operational improvements.
Review performance against operating plans and standards.
Develop specific short-term and long-term plans and programs together with supporting budget requests and financial statements.
Translate organizational objectives into various operational programs including maintenance and loss prevention.
Has detailed understanding of regional developments and proactively communicates such with partners cross-functionally, to include Leasing, Tenant Coordination, Development, and Marketing.
Comply with company policies, procedures and standards.
Professional certifications may include ICSC CSM, contractor, building, roofing, HVAC, Asphalt and Real Estate.
Experience reviewing and understanding budgets with ability to interpret and effectively communicate financial data.
Ability to cooperate with local municipal agencies and departments to ensure adherence to local codes and regulations.
Proficient in Microsoft Office, utilizing Property Management software, and MRI Forecast.
Experience utilizing internet and social media for marketing purposes.
Effective written and verbal communication skills required: ability to work with teams remotely to accomplish tasks, present or attend meetings.
Excellent customer service and conflict management technique.
Agile problem-solving capability.
Ability to multi-task and juggle competing priorities.
Education and experience
Bachelor's Degree strongly preferred, high school diploma or certification required
Minimum of three years as a property manager required or six to ten years related experience
About RPT Realty
RPT Realty (NYSE: RPT) is a publicly-traded REIT that owns and operates a national portfolio of open-air shopping destinations principally located in top U.S. markets. Led by an experienced and cycle-tested executive team, we have redefined the retail experience by delivering a product that matches the lifestyles of our diverse neighborhoods with the modern expectations of our retail partners.