To coordinate the management, consumer marketing, public relations, and operations of the Retail and Office components of a ground-up mixed-use property located in the Raleigh, NC area. Additionally, the General Manager will oversee the Multifamily Community Manager. The General Manager shall ensure that the project operates within the guidelines of established quality standards and operational objectives and goals. Responsible for increasing the economic value of the property while guiding the asset to become one of the most experiential and influential assets in the southeast. Involves profit/loss accountability and overall management of the property, including operations, marketing, leasing, specialty leasing, accounting, guest services, resident engagement, and public safety at the property level.
The property is a walkable district with a cosmopolitan mix of shopping, dining, and entertainment experiences. When complete, the total investment will contain 1 million SF of Class A Office, 440,000 SF of Retail, 800+ Multifamily units, 2 hotels.
Focus on providing the best in class live, work, play, stay environment.
Administer effective management programs throughout the Center to help support the overall objectives and goals.
Develop and maintain a qualified management, operations, marketing, and concierge team. Staff will fulfill accounting, engineering, property management, administrative/concierge, and marketing/programming responsibilities.
Implement training and personnel development programs for management, marketing, and engineering employees.
Ensure tenant and resident operations are in accordance with lease provisions and standards.
Establish and maintain open and productive communication with community leaders, government officials (including police department), vendors, cultural/civic institutions, and the general public.
Oversee financial operating results of Retail, Office, and Multifamily, to include the timely collection of rents, in order to enhance cash flow and profits.
Lead the negotiations and awarding of contracts in all project areas, including brokers, architects, engineers, contractors, and other outside consultants along with overseeing the management and administration of all contracts related to the Project.
Review of the Annual Business Plan and Budget, presenting documents to the Director of Property Management for approval.
Prepare the Annual Business Plan, Marketing Plan, and Operating Budget for the property and lead the presentation as required.
Identify capital expenditure requirements necessary to ensure the long-term asset value of the properties.
Collaborate with Property Management as needed to ensure building operations and physical plants are in compliance with operating and service standards.
Be responsible for filling staff positions, subject to Ownership approval, including temporary seasonal labor, to ensure operations reflect the quality standards.
Handle various Human Resource related responsibilities.
Monitor all tenant construction for compliance with center rules and approved plans. Ensure all required documentation is obtained from the tenant in a timely manner.
Maintain ethical, professional, and courteous relations with contractors and tenants.
Establish vision and goals for department personnel.
Recommend legal action as may be required to protect and maintain the Project.
Initiate market-leading events and activities to ensure one of the most experiential environments in the industry. Cultivate relationships across departments and business functions in order to foster effective teamwork.
Assume additional responsibilities as delegated by the Director of Property Management.
8+ years of mixed-use management experience with an emphasis in retail. Strong preference for candidates who also have overseen assets that include multi-family.
P&L responsibility and budgetary experience required.
Association management experience preferred.
Bachelor’s degree in business administration or a related field from an accredited institution required
Successful completion of a property management training program or equivalent real estate knowledge.
Interact with employees, visitors, and contractors with poise and diplomacy.
Provide leadership to all property personnel.
Maintain a calm demeanor in emergencies.
Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction and style.
Speak before an audience with confidence, using appropriate communication skills/style.
Demonstrate strong initiative and customer service orientation.
Establish and maintain a cooperative working atmosphere among staff.
Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
Perform numerical and financial calculations.
Analyze and interpret various types of data in order to draw conclusions and solve problems.
Demonstrate proficiency in Microsoft Office software.
About Poline Associates
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.