The primary responsibility of the Facilities Manager is to represent the company through the operational management of a commercial portfolio of company-owned properties. While maintaining a high level of quality and customer service, this individual will lead the daily operations of assigned retail centers. The ideal candidate will have facility operations experience with large lifestyle centers and will be detail-oriented, proactive in nature and possess strong problem-solving abilities.
Principal Duties and Responsibilities:
Ensure that the daily operations of properties, including building systems, mechanical, parking, sweeping, landscaping and general maintenance, are executed in a manner that is consistent with company standards.
Serve as the primary interface for our tenants on a daily basis. Enforce lease terms. Point of contact for all tenant concerns and requests including after hour emergencies.
Maintain annual budget oversight and execute capital improvement plans.
Coordinate repair and upgrades to existing facilities and partner with the construction department on new construction or tenant buildouts from planning stages until turnover.
Create scopes of work as needed for bid purposes - obtain estimates, review and negotiate contracts, obtain necessary permits and award contracts to subcontractors. Oversee work and monitor services of contractors to ensure work is carried out per contract.
Perform regular inspections of properties, primarily common areas, dependent upon landlord obligations, location, and current projects on site. Maintain an excellent exterior appearance of the retail centers (or other properties) including façade, landscaping and parking lot upkeep, etc.
Understand all emergency management policies for property management including plumbing, electrical, telephone, fire, law enforcement, and lighting.
Provide direction to maintenance staff in performing related functions, daily tasks, responsibilities, upcoming events and promotions. Supervise, train, and monitor work of maintenance staff.
Correspond with local municipal authorities regarding notices and enforcement of local ordinance and codes.
Properly issue purchase orders and approve invoices and provide support documentation to expedite voucher process.
Perform pre/post vacancy tenant inspections.
Serve as a liaison between the company and the public and tenants. Assist leasing agents in identification of prospective tenants through showing of space as called upon.
Minimum of 5 years’ experience in commercial multi-property facilities management.
Must possess strong negotiating skills and a solid understanding of cost and value.
Excellent organizational, written and communication skills.
Strong management, communication (written and oral) and organizational skills combined with problem solving ability are critical.
Understanding of construction and good working knowledge of mechanical, electrical and plumbing disciplines required.
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.