Manages the work activities and staff responsible for providing real estate portfolio administration, database management, accounts payable and receivable, and audit services within the lease administration platform. Focuses on day-to-day operations and manages relationships with internal and external customers to ensure client service needs are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as single-point-of-contact with client for all service delivery concerns. Establishes and maintains strong working relationships with clients, their landlords and tenants. Facilitates fast, accurate and efficient new account transition.
Resolves critical issues for clients by researching and gathering information about payment transactions, lease terms and other relevant items. Establishes and maintains working relationship with clients and/or landlords.
Conducts financial analysis/accounting as appropriate, including AR/AP, rent rolls, and budgets in accordance with required accounting principles (GAAP, TAX, CASH, etc.).
Acts as a team lead including providing work flow direction to co-workers and providing account supervision. Ensures data integrity and accuracy by performing quality control review of work completed by team members. Cross-checks and reviews work of peers to ensure quality and accuracy of data prepared by team members for accuracy.
Serves as a member of a transition team, if needed, to get a new account set up and operating quickly and efficiently.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.