Manages the work activities and staff responsible for providing real estate portfolio administration, database management, accounts payable and receivable, and audit services within the lease administration platform. Focuses on day-to-day operations and manages relationships with internal and external customers to ensure client service needs are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Organizes and formally supervises the work and performance of staff responsible for providing lease administration services for assigned clients. Collaborates with Manager to establish performance objectives for department staff and monitors and reports on accomplishments.
Acts as single-point-of-contact with client for all service delivery concerns. Establishes and maintains strong working relationships with clients, their landlords and tenants. Facilitates fast, accurate and efficient new account transition.
Conducts periodic meetings with clients to review satisfaction with current services and discuss potential needs for expanded service.
Establishes processes and controls for delivery team to ensure client working and database lease files are accurate, up-to-date and of institutional quality. Edits narratives in support of computer-generated reports. Reviews monthly, quarterly and ad hoc reports for accuracy and timeliness.
Conducts periodic review of leased and owned portfolios to determine risk, audit, accuracy and value. Communicates with clients on the status of their account and any relevant findings obtained during the review.
Analyzes and interprets operating expense data and prepares correspondence for clients or landlords initiating desk or full scope audit findings.
Conducts audits and negotiates audit findings with client and its landlord to ensure sufficient credits and appropriate charges are made.
Conducts financial analysis/accounting as appropriate, including AR/AP, rent rolls, and budgets in accordance with required accounting principles (GAAP, TAX, CASH, etc.).
May participate in the preparation and delivery of RFPs to potential clients. Provides counsel, as needed, regarding the respective client to internal staff responsible for overall presentation preparation.
Develops and implements procedures and systems that continually improve and streamline the operation and management of the accounts.
May provide and/or assist with budgeting and forecasting activities.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.