TalentHQ

The Receptionist exemplifies Macerich values and provides a high level of personal customer service to guests, tenants, and employees.

Essential Job Functions:

• Greet all guests, vendors, and tenants and respond to their needs.
• Answer front desk phone and field calls.
• Pick up and drop off mall mail.
• Distribute mail and office deliveries.
• Assist with all lease filing
• Assist Property Management, Operations, Marketing, Leasing, and Security as needed.
• Assist with conference room leasing:
  • Schedule dates with approval from General Manager
  • Collect funds
  • Update monthly calendars
• Provide support for Business Development/Marketing: Will create and collect agreements, fees, insurance, oversee compliance. Maintain vending and partnership agreements including but not limited to Coca Cola and Smartcarte.
• Oversee the center’s website. Create and/or input tenant sales, events and updates.
• Assist marketing in all aspects needed for events including revocable license agreements, certificate of insurance, and vendor contracts.
• Act as Text Concierge champion for the center and act as back up responder as needed.
• Maintain and update various databases such as tenant, vendor lists, Business Development leads/clients, community partners, email contacts etc.
• Oversee mall directory map updates both for on mall, website and printed versions.
• Oversee and coordinate digital display and small format video ad content weekly.
• Assist marketing by coordinating weekly tenant e-memo.
• All other duties as assigned

Weekly

• Print weekly retailer memo and staple attachments.
• Create weekly internal email blast to center associates.

Monthly

• Update tenant contact information.
• Update area office database.
• Update Emergency Response office books.
• Order and track office supplies.

Ongoing

• Walk the center to stay current on tenant and merchandise mix, store managers, etc.
• Sent out Opening and Closing tenant notices.

• High School Diploma
• Basic knowledge of Microsoft Word, Excel and Outlook.
• Intermediate knowledge of general office machines such as fax machine, copier and scanner.
• Minimum 1 year experience as receptionist and/or office position involving answering phones; general clerical duties (light typing, filing)
• Previous customer service or hospitality experience preferred.
• All applicants must be able to perform the essential functions of the position, including corresponding core job requirements, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities (and others in accordance with applicable law) to perform the essential functions of the job, consistent with applicable laws and Company policy.

Macerich is an equal opportunity employer committed to the diversity of its workforce. Macerich welcomes qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy (including childbirth and pregnancy-related medical conditions), sex, gender expression or identity, sexual orientation, citizenship, or any other characteristic or class protected under federal, state or local law.  Additional information is contained in Macerich’s Anti-Harassment, Discrimination and Retaliation policy, which can be provided to applicants upon request. Macerich also provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application process or, if employed, during your employment, please contact Human Resources.