The General Manager (GM), is a fiduciary of our Client, to whom the financial and material assets are entrusted, and who manages those assets in good faith, with loyalty and prudence.
The GM is the leader of the team at the property; one of our Client’s premier mixed-use properties. The role of the GM is to ensure smooth operations of the property, take responsibility for the delivery of superior management services, guide members on methods and tactics, and encourage them to reach further to achieve team and property level goals set by the Director and property owner.
The successful GM develops and sustains a reputation for being collaborative, accurate, and timely with communication to tenants and team members and is seen by others as a positive force for advancing the interests of our Client.
Essential Job Functions:
Execute on the business plan as set forth by Asset Management and Executive Management.
Collaborate with multiple departments including Asset Management, Construction, Leasing, Legal, and Marketing.
Oversee property team to manage resources, contain expenses, allocate and prioritize tasks based on changing needs of the asset.
Closely observe and continually appraise employee performance and conduct. Take measures to maximize both team and individual productivity.
Monitor work and implement controls to ensure effective contractor performance, safety, and compliance with contract terms and property rules.
See to it that service to tenants is prompt and responsive; and that complaints are effectively resolved.
Ensure and enforce tenant adherence to lease obligations.
Maintain outstanding property appearance.
Prepare each year’s budget with meticulous attention to detail. Take measures to prevent avoidable variances.
Anticipate future issues related to any changes in property operations and provide recommendations on solutions.
Project needs for capital improvements. Monitor and manage capital expense. Solicit and analyze proposals for capital projects as directed by supervisor and published policy.
Support the negotiation of leases, landlord construction, tenant improvements, and tenant coordination.
Minimize risk of exposure to liability by enforcing compliance with guidelines, regulations, and policies. Identify and deal with safety hazards.
Make certain comprehensive plans are in place to instruct tenants and the property management team on how to prepare for and respond to emergencies of all types. Periodically check to see that the emergency action plans are current.
Adhere to Company’s design and creative aesthetic and utilize the Creative Team for support and direction on execution at all levels of guest and tenant experience.
Work with Creative and Marketing representatives on tenant services and tenant retention initiatives.
Support coordination of events and holiday programs in conjunction with the Creative support team.
Fulfill other job-related duties as assigned.
Demands of the job may sometimes require work outside normal business hours.
Knowledge, Skills, And Abilities:
Demonstrated ability as a leader and manager.
In-depth knowledge of property operations, risk management, fiduciary duty, life safety, financial management, lease administration, community and government relations, service contracts, and tenant construction.
Minimum Qualifications Required:
A minimum of a Bachelor’s degree in business, real estate, or other relevant field of study.
At least seven years’ experience as a general manager or similar position of Class A mixed-use properties.
Poline Search Partners is an international executive search firm specializing in the shopping center industry. We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.