The General Manager is responsible for the full scope of operations and workplace experience at a premier, owner-occupied Class A office project, that serves as the company’s corporate headquarters. In this unique role, the General Manager serves as both the steward of the asset for ownership and the primary partner to the owner-occupier, ensuring that the building operates seamlessly, efficiently, and at the highest standards of service. This position blends professional property management expertise with a hospitality-driven approach, delivering an exceptional environment that supports the owner’s business, its employees, and its long-term investment objectives.
Key Responsibilities

• Owner-User Service & Workplace Experience
• Act as the primary on-site liaison with the owner’s leadership, facilities, and employee engagement teams.
• Anticipate and address operational needs that directly impact the owner’s employees, ensuring a comfortable, safe, and productivity-enhancing environment.
• Develop and manage programs, amenities, and workplace initiatives tailored to the unique requirements of the owner-user.
• Maintain proactive communication with ownership regarding building performance, upcoming needs, and opportunities for improvement.

Operations & Building Management

• Oversee all aspects of daily building operations including engineering, maintenance, security, janitorial, and sustainability initiatives.
• Oversee maintenance of building systems and infrastructure at peak performance to support continuous business operations.
• Provide oversight of lease administration and tenant relations for any tenants of the owner-occupier, ensuring compliance, effective communication, and strong landlord-tenant relationships.
• Work with owner representative and facilities teams to implement and execute preventative maintenance schedules and to manage capital improvements and modernization projects.
• Ensure all spaces—both front-of-house and back-of-house—reflect the owner’s standards of quality and professionalism.

Financial & Asset Stewardship

• Oversee the development and management of the property’s annual operating and capital budgets, balancing fiscal discipline with the owner’s business needs.
• Provide regular reporting and insights on building operations, expenses, and long-term asset planning.
• Partner with ownership on forecasting, major capital planning, and alignment of building operations with corporate goals.

Leadership & Vendor Oversight

• Lead, train and mentor on-site staff with a culture of accountability, professionalism, and hospitality.
• Negotiate, manage, and monitor contracts with vendors to ensure high-quality, cost-effective service delivery
• Establish and enforce service-level standards consistent with both property management best practices and ownership’s expectations.

Compliance & Risk Management

• Ensure building operations and vendors meet all applicable regulatory, environmental, and safety standards.
• Serve as the primary coordinator for safety, security, and emergency preparedness programs.
• Maintain and update risk management procedures that safeguard both the business operations of the owner-occupier and the long-term value of the asset.

Requirements

• Bachelor’s degree in Business, Real Estate, Facilities Management, or related field.
• 7+ years of commercial property management experience, ideally including direct oversight of single-tenant or corporate headquarters environments.
• Strong operational and financial management skills, paired with a service-oriented mindset.
• Exceptional communication skills and the ability to build trust with ownership and corporate leadership.
• Proficiency with property management systems (Yardi, MRI, etc.) and Microsoft Office Suite.
• Professional designations such as RPA, CPM, or LEED AP preferred.
• Must have a California Department of Real Estate license

Core Competencies

• Owner Partnership – Serves as a trusted advisor to ownership, aligning property operations with corporate strategy.
• Hospitality-Driven Leadership – Engages with ownership and enhances the workplace experience for employees in a manner that demonstrates service excellence.
• Operational Rigor – Manages the building with discipline, foresight, and attention to detail.
• Hands-On Stewardship – Maintains a visible presence in daily operations to ensure quality and responsiveness.
• Strategic Alignment – Balances immediate operational needs with long-term investment and asset performance goals.