Position Overview

The General Manager is accountable for the end-to-end performance, operation, and evolution of a premier, owner-occupied Class A office campus serving as the company’s corporate headquarters and flagship workplace environment. Acting as both steward of the physical asset and strategic workplace partner to the owner-user, this role ensures the workplace operates seamlessly while actively supporting the owner’s business objectives, employee experience, and long-term investment strategy.

This position blends institutional-grade operations, financial stewardship, and capital planning with a high-touch, hospitality-driven client-service mindset appropriate for a highly visible corporate headquarters. The General Manager serves as the senior on-site leader and trusted advisor to ownership and executive leadership, translating corporate strategy, culture, and growth plans into a high-performing, resilient workplace environment.

Key Responsibilities

Executive Partnership & Workplace Strategy

• Serve as the primary on-site liaison to the owner’s executive leadership team and key internal partners including Facilities, HR, IT, Security, and Employee Experience.
• Act as a trusted advisor to executive stakeholders, aligning workplace operations, services, and space utilization with corporate strategy, headcount planning, and hybrid work models.
• Proactively identify opportunities to enhance workplace effectiveness, employee experience, and operational efficiency.
• Lead long-range workplace and facility planning in partnership with ownership, balancing immediate needs with future growth, flexibility, and resilience.
• Maintain consistent, executive-level communication regarding workplace performance, risks, service levels, and strategic opportunities, positioning the workplace as an enabler of business outcomes.

Workplace Experience, Service Delivery & Brand Representation

• Own the end-to-end workplace experience for employees, visitors, and executive leadership, ensuring an environment that supports productivity, culture, well-being, and brand.
• Develop and manage workplace programs, amenities, and services tailored to the owner-user’s operational and cultural requirements.
• Ensure all front-of-house and back-of-house spaces reflect ownership’s standards for quality, professionalism, and brand.
• Apply a hospitality-oriented approach to service delivery, responsiveness, and issue resolution appropriate for a headquarters environment with frequent executive and client presence.

Operations, Reliability & Headquarters Performance

• Provide full oversight of daily building operations including engineering, maintenance, janitorial, security, life safety, and sustainability initiatives.
• Ensure critical building systems operate at peak performance to support uninterrupted business operations and executive continuity requirements.
• Partner with owner representatives and facilities teams to implement preventive maintenance programs and operational best practices.
• Oversee lease administration and stakeholder coordination for any internal or third-party occupants, ensuring compliance and effective communication.

Financial Leadership & Asset Stewardship

• Develop, manage, and be accountable for the annual operating and capital budgets, balancing fiscal discipline with service excellence.
• Monitor and optimize total cost of occupancy, operational efficiency, and vendor performance.
• Provide clear, decision-oriented reporting and insights on operating results, capital investments, and long-term asset needs to executive stakeholders.
• Partner with ownership on multi-year capital planning, modernization initiatives, and lifecycle management of building systems.

Capital Programs, Modernization & Continuous Improvement

• Serve as executive sponsor for capital improvements, renovations, restacks, and modernization projects within the headquarters environment.
• Ensure projects are aligned with workplace strategy, delivered on time and on budget, and minimize business disruption.
• Drive continuous improvement initiatives focused on reliability, sustainability, and workplace adaptability.

Leadership, Culture & Vendor Governance

• Lead, develop, and mentor on-site staff, fostering a culture of accountability, service excellence, and collaboration.
• Select, negotiate, and manage service providers to ensure high-quality, cost-effective performance.
• Establish and enforce service-level standards consistent with institutional property management best practices and ownership expectations.

Risk, Compliance & Operational Resilience

• Ensure compliance with all regulatory, environmental, and life-safety requirements.
• Oversee safety, security, emergency preparedness, and business continuity planning in coordination with executive leadership and corporate risk functions.
• Manage risk mitigation strategies that protect business operations, employees, and long-term asset value.

Core Competencies (Executive-Facing Headquarters Role)

• Executive Partnership & Advisory Leadership – Serves as a trusted advisor to executive leadership, aligning workplace performance with corporate priorities.
• Client & Employee Experience Focus – Delivers a hospitality-driven workplace that supports productivity and culture.
• Strategic & Financial Acumen – Integrates operational execution with long-term planning and value creation.
• Operational Excellence – Ensures disciplined, reliable, and high-performing building operations.
• Visible, Accountable Leadership – Maintains an engaged, executive-facing on-site presence with high standards of responsiveness, discretion, and service.

Qualifications 

• Bachelor’s degree in Business, Real Estate, Facilities Management, or related field.
• 7+ years of progressive experience in commercial property, facilities, or owner-user workplace management, preferably within single-tenant or corporate headquarters environments.
• Demonstrated success managing complex operations, capital programs, and budgets.
• Strong financial acumen paired with a client-service and solutions-oriented mindset.
• Exceptional communication skills with the ability to engage credibly with executive leadership.
• Proficiency with property management and workplace systems (e.g., Yardi, MRI) and Microsoft Office Suite.
• Professional certifications such as RPA, CPM, or LEED AP preferred.
• Active California Department of Real Estate license required.

About TMG Partners

TMG Partners, founded in 1984 and headquartered in San Francisco, is a full-service real estate development and management company. One of the most active developers in the Bay Area Region, TMG has a portfolio of more than 30 million square feet across Oakland, San Francisco, San Jose, and other Bay Area cities that includes a variety of office, retail, residential, and industrial properties, ranging from office campus and multi-story properties in urban-infill locations to mixed-use and single-story suburban buildings.

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