We are seeking a highly driven and experienced Chief Operating Officer (COO) to partner directly with the President & CEO in leading and scaling a dynamic, multi-channel business.

This is a critical leadership role for a proven operator who thrives on turning strategy into execution, building high-performing teams, and driving results across a complex organization.

You will have the opportunity to shape the future of the business, lead key operational functions, and create systems that enable long-term growth.

What You’ll Do

As COO, you will own execution across the organization and ensure operational excellence at every level:

Lead & Develop Teams – Build and mentor a high-performing operations organization; drive accountability, alignment, and results
Drive Strategy Execution – Translate company strategy into clear priorities and ensure disciplined execution across all functions
Oversee Operations – Manage day-to-day performance across retail, distribution, facilities, and pop-up operations
Improve Systems & Productivity – Implement and optimize tools (including Asana) and processes to increase efficiency and communication
Ensure Cross-Functional Alignment – Break down silos and create seamless collaboration across departments
Manage Risk & Performance – Safeguard assets, mitigate operational risks, and deliver results aligned with financial and service goals

What We’re Looking For

Minimum 3+ years of experience as a Chief Operating Officer (COO) or in a comparable senior operations leadership role
Proven experience leading operations in a multi-unit or multi-functional environment (retail or luxury experience strongly preferred)
Experience working with CO-OPs or cooperative business models is a strong plus
A track record of building teams, driving accountability, and delivering measurable results
Strong business acumen with experience in planning, financial performance, and execution
Experience implementing systems, processes, and operational improvements at scale
Familiarity with EOS (Entrepreneurial Operating System) is a plus
Hands-on, roll-up-your-sleeves leadership style with a bias for action

Qualifications

Bachelor’s degree in Business, Finance, or related field
3+ years of COO or senior operations leadership experience
Proficiency in Microsoft Office and operational tools (e.g., Asana or similar platforms)
Valid U.S. Driver’s License and ability to travel as needed

Why Join Us

Direct partnership with executive leadership and influence on company strategy
Opportunity to build and scale operations in a growing organization
Collaborative, performance-driven culture
Competitive compensation and benefits

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About Millman Search Group Inc.

Millman Search Group is the nation’s only Recruiting Firm for the entire Retail Economy to specialize in: Retail, Luxury Retail, Food Concepts, Hospitality, Entertainment, Wellness AND the entire Retail Shopping Center Industry for all types of Management and Executive positions! We’ve been around over 35 years placing thousands of managers – executives throughout the retail ecosystem. When we started, the “Retailtainment”, the “Food and Beverage” Explosion”, “Digital” and “Ecommerce” phenomenon hardly even existed, if at all in the United States. Fast forward… and we’ve mastered it all! Whatever part of the Shopping Center Industry or tenant mix you are, we will find the ideal leaders for your business covering all field/property - corporate level position requirements you have. The best testament, is that a vast majority of our clients come back to us time and time again. Whether you are looking for leaders to take your business to that next step or entering the US for the first time, we are the firm to call! How have we thrived as a management-executive level search firm for so long – and what does it mean for you? •For one, we are serious about specializing: we ar...e retail experts who understand the entire retail economy. •We were early adopters of technology, but our true value is in traditional, person-to-person networking. Put simply: we know a lot of people who know a lot of people. You benefit from our enormous network. •The most important secret to our success? We call it “The Millman Method”: know absolutely everything we need to know about your industry, your particular business, and the candidates we present to you. The result? We don’t make placements, we make long-term marriages. Don’t settle for candidates who merely “check all the boxes” – get business leaders that perfectly complement your organization! From corporate executives to senior specialists to field managers, we have you covered. Ready to find the next leader for your business?

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https://careers.icsc.com/jobs/22185958/chief-operating-officer

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